Leeds City Council registered licence holder and licence number: Sharon Benton - 18/00016/COMM
It is a legal requirement and a condition of contract with Pedigree Pet Care Leeds that your dog has an identification tag and is microchipped.
Owners are responsible for and must ensure that their dog/pets are up to date with their vaccinations, flea, tick and de-wormer treatments. Please advise us if your dog/s have the kennel cough vaccine, a two week incubation period is required and they will not be able to attend within this period. Any pets showing signs of infection will not be able to attend Walks or Day Care and will be returned home. If Home Boarding your trusted emergency contact will be required to collect them. Pedigree Pet Care Leeds reserves the right to ask for this information.
All dogs will have a 4 week trial period for Walks and Day Care to adjust and bond to their Walker and to fit in and behave well with other dogs. Pedigree Pet Care Leeds reserve the right to discontinue their service if dogs/pets do not meet the requirements.
All dogs will be walked on a lead. We will only allow well behaved dogs with good recall and your permission to be walked off lead.
It is preferable that dogs are spayed or neutured once maturity is reached. Females in season unfortunately cannot attend any of our services.
Owners are responsible for full liability for any loss or damage caused by their pet/s and any third party claims whilst in our care.
Owners are to make a full disclosure of any characteristic problems which might make your dog unsuitable for Walking, Home Boarding or Day Care, including behavioural or health problems, antisocial behaviour, aggression, incontinence, lack of house training, excessive loud barking or whining, separation anxiety, resource guarding, excessive pulling. Failure to disclose any information which might render the owner’s dog unsuitable for these services will be deemed a fundamental breach of our agreement.
Pedigree Pet Care Leeds will not accept dogs registered under the Dangerous Dogs Act 1991 or the Dangerous Wild Animal Act 1976.
Emergencies:
We will make every effort to contact the owner in the event of an emergency. We recommend owners pets are insured and that we are provided with a trusted emergency contact number should we be unable to contact you. Pedigree Pet Care Leeds reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the pet and on the advice of a veterinary surgeon.
Owners are responsible for payment of ALL veterinary fees.
Security:
Your key will be kept securely, away from any personal information and will not be identifiable with your property. All personal information will be kept securely and never shared or discussed in compliance with the Data Protection Act.
Payments are due on a monthly basis for Walks and Day Care.
A 50% deposit is required to secure your place for Home Boarding. Home Boarding deposits are non-refundable after a successful trial. An invoice will be sent prior to stay commencing for the remaining outstanding balance and is payable by the due date on the invoice. Failure to pay may result in legal action being taken. Every effort will be made to accomodate changes to bookings providing appropriate notice has been given and dependant on service availability. Once a service has commenced no refunds can be arranged.
Pedigree Pet Care Leeds will not charge you for holidays or breaks where you dont need our services for walks. However if you are absent from our services for 4 weeks and you wish to keep your slot, we may need to re-negotiate. This will be based on consistently using our services previously.
We will need a minimum of 24 hours notice to cancel a dog walk service after which the full charge will be payable.
To cancel your contract for walks a 4 week notice period is required.
For Home Boarding please provide a minimum of 4 weeks notice should you need to cancel or change booked dates.
For Day Care a weeks notice is required to cancel or changes days. To terminate your contract for Day Care a minimum of 4 weeks notice is required.
A 2 weeks notice period is required to change or cancel any Pet Sitting arrangements.
We are fully insured to walk up to 6 dogs per walker and up to 8 dogs with 2 walkers but make every effort to have smaller group walks. If in a group your dog will be matched and walked with other friendly dogs of a similar size and nature.
We make every effort to arrive at a suitable time to make sure your dog/s are walked over a lunchtime period for Group Walks. Depending on road conditions and unforeseen circumstances we will where possible contact you to advise if we are considerably delayed.
Please note that your time starts from when we start our walks. Lunchtime walks are covered between 10.30am and 1.30pm inclusive.